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功能

查看Provide Support在线客服系统功能详细信息。嵌入式聊天窗口、访客实时监控、本地控制台、等等。

下载Provide Support功能一览表

在线聊天小部件

Add a live chat widget to your website to let your customers contact your customer service team by clicking a chat button on your website

实时访客监视

Keep track of customers browsing your website in real time. View results in a convenient visitor list or on a world map.

聊天统计信息

Generate reports on your agents’ performance and success. Get basic traffic information and details on the referral sources.

自定义和品牌化

Change your chat window to match your website look and feel. Choose best live chat icons for your site and update your pre-chat and offline forms.

聊天路由

Select most productive for your team chats routing method: to all agents, random, based on their load or order they log into their agent apps.

代理人管理

Assign your agents to specific departments, make their profiles personal by uploading agent photos and adding email addresses.

多个隐私设置

Enable secure connection and privacy settings to comply with data protection regulations. Hide sensitive information from monitoring results.

预定义消息

Set or import the list of answers to most frequently asked questions. You can assign it to all departments and agents or create separate lists for them.

聊天副本

Get live chat conversation to your email address and send transcripts with missed chats to a separate email address.

聊天前调查

Customize the list of questions you want to ask your customers before they start chatting with you. Create custom drop down lists.

聊天后调查

Do not wait for a feedback, ask for it right after your chat conversation and monitor your agents success in your agent stats app.

离线表单

When your chat or specific department is offline, you can offer your customers to fill out the offline form, which will be sent to your email address.

眼睛捕捉器

Draw attention of your customers to the live chat button on your website by adding your custom greeting which will appear in a text bubble.

主动邀请

Invite customers who are browsing your website to chat with you. Customize live chat invitation to match your website color scheme.

自有IPs过滤

Filter out your company's and individual agents' IPs from your real time monitoring results. Avoid confusion while sending proactive invites.

文件传输

Send files of any format during the chat. Preview media files both in agent app and chat window. Restrict sending potentially harmful file types.

IP阻塞

Block IP addresses of visitors who contact your customer service team with purposes of abuse and flood.

网站封锁

Prevent abuse of your customer service team by blocking certain website URLs where your live chat account is used illegally.

国家封锁

If your company works only with specific countries, you can allow access to live chat only from those countries by adding them to the allowed list.

代理强制注销

If your agents forget to log out of their agent apps, you can do this remotely by logging them out with help of Forced Logout feature.

Google Analytics 集成

In addition to agent stats, you can take advantage of live chat integration with Google Analytics by adding your UID to the account settings.

拼写检查程序

Correct grammar and spelling show the professional level of your customer service team. Enable spell checker in your live chat agent app.

区域设置

Select language customization for your account, time zone and proper email encoding for chat transcripts and offline messages.

系统消息

Update your company welcome and offline messages as well as other messages which appear automatically on specific events.

New Chat Message Alert

Your customers will not forget about their chat with new chat message alert which appears next to your live chat button together with the latest message.

隐私和安全

We care about your data security by offering secure connection and by sending chat transcripts via the encrypted channel.

企业在线聊天

Great live chat features for large corporations. Convenient agents and chats management. Volume discounts and flexible payment options.

Online Presence Monitoring

Get alerts on your live chat availability. You can get an email notification when your chat is offline and when it goes online

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