If you need to make sure your live support is available during certain hours, we have added a cool feature to help you monitor just that.
At Account Settings / Online Presence Monitoring in your account Control Panel you can add an email or multiple emails and receive alerts whenever your account has been either online or offline for more than 60 seconds.
This can help you to prevent accidental disconnects when the operator lost connection and went offline without noticing it.
This also allows you to track situations when someone accidentally turned on the operator console off his shift and left the online chat unattended.
All in all, this small little feature enables you to take control over your live chat support online presence and make sure it is on and off at exactly the times it is needed.