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Provide Support 的客户遍布全球各个市场和行业。他们使用我们的服务是由于他们发现即时支持改善了客户关系、增加了收益、提高了品牌辨识度并降低了销售和支持成本。

以下机构在网站上使用了 Provide Support ® 服务。我们非常感谢他们能让我们了解他们对于该服务的看法,并允许我们在本页面上张贴他们的评论。

  • "Information Technology Services (ITS) at Florida State University uses this feature at the Service Desk level to provide our customers (including faculty, staff, students, alumni, prospective students, and visitors to our university) assistance with IT services. An average of ten ITS Service Desk representatives are logged into the Provide Support chat system on a daily basis and our department uses this feature to assist approximately 1,400 customers a year. Our customers have remarked on enjoying the ease of access that this chat feature provides, while our Service Desk representatives find it to be a useful tool and medium through which to assist our customers with their various issues, requests, and concerns. Specifically our Service Desk representatives appreciate and frequently utilize the ability to create, edit, and use canned responses, to invite other agents into active chat sessions, and to view full chat transcripts, all of which enhance our productivity."

    Updated April 26, 2016
    David Letourneau
    Service Desk Support Technician
    Information Technology Services
  • "Provide Support's software is well-designed, and it does a vital job to help us keep instant contact with our valued clients globally. Provide Support is a reliable service provider that never fails to deliver good solutions. We can recommend their Live Chat and Traffic Monitoring system capabilities to any business that takes service excellence serious."

    February 16, 2016
    Katja Quasdorf
    Marketing Director
  • “作为一家公司,我们的经验之谈是迄今为止使用 Provide Support 的效果都非常出色!!!无论何时我们联系 Provide Support,都得到了非常好的接待。

    答复既准确又有意义,员工在我们的讨论中总是彬彬有礼和耐心十足!!!即时聊天服务质量极高、用户友好且非常有用。

    继续保持!!!”

    Nikos Feratis
  • "ADE Incorporated has used Provide Support as part of our toolbox for many years. Our customers love it, and the immediacy of our response time has improved our customer service. Using Provide Support is one of the best decisions we have made."

    February 15, 2016
    Jim Haggerty
    Program Director
  • “我们去年才加入 providesupport.com,仅仅在一两个月后,由于这项服务大受欢迎,我们就不得不升级了我们的套餐。很显然我们的客户不仅期待,也很享受在线聊天的便利,并非常欣赏能与我们的团队讨论牙科问题这一事实。

    预制回复和文件发送功能非常有用,这为我们节省了大量时间和精力。这两项附加功能证明了在线聊天支持是非常高效和有用的工具,比电话更好,比电子邮件更快。

    在线聊天帮助我们的网站游客与我们建立了信任,因此他们更愿意预约会诊。而且,考虑到牙科植入的价格,这意味着 Provide Support 聊天解决方案有非常高的投资回报率...

    我们认为,如果您提供了聊天设施,您一定会看到游客询问大幅上涨。”

    21 Feb, 2012
    Agnes Tuba
    总监
  • “人们从整个新泽西和纽约都会区来到我们的网站,寻找最好的搬家公司。搬家是一件折磨人的事,我们网站上的游客经常要求专业搬家顾问实时回复他们的问题:例如提供免费搬家报价,要求室内估价再到索赔、保险和账单等。

    Provide Support 提供了合理而又耐用的即时聊天解决方案,满足了我们的需求并为我们的客户提供了额外保障。我们从 2010 年开始使用 Provide Support,它在为我们为新老客户提供的服务中已经必不可少。

    我们热忱地向您推荐!”

    January 10, 2012
    Gil Kohen
    客服经理
  • “Provide Support 帮助我们公司更好地为通过网络订购补给的客户提供了支持。在交易中没有比产品货真价实、物美价廉更好的了。非常感谢。”

    Steven Woodall