Customize your chat window font
There is no font fitting any website design. That's why we decided to let you choose the font for your chat window.
We formed a list of most popular webfonts provided by Google Fonts so that you could choose the one you like.
And if your preferred font is not in the list, just choose 'Other Google Font' option and type the required font name. All Google Fonts are supported, even the most weird ones! But be careful and use preview to make sure your chat window looks well with the new font.
December 10, 2020
Chat window settings with preview
New Chat Window Settings page is a great tool to make your chat perfect. Within one page you can
- Choose any color for your chat window
- Show or hide company logo
- Customize chat window title
- Make chat window embedded or popup
- Enlarge fonts if needed
- Enable / disable features available to your customers
And the best part is that you'll see all changes you make right there on the preview pane! Enjoy!
October 16, 2020
Chat agent app for iOS update
Close chats automatically after visitor leaves
Have you ever been so overloaded with chats that you hadn't enough time to close finished ones? Our new feature is a life saver for those who experience such a problem. Just enable chat automatic closing in your account settings and forget about tones of finished chats hanging in your agent app!
You can set a closing timeout if you need to keep chats in your app for some time.
A hidden benefit this feature provides is fair and even chats distribution between your agents.
September 26, 2020
Draw visitors' attention to your chat
Sometimes website visitors don't notice a live chat button or just don't know what it is for. With our new Eye Catcher feature you can help them to see the button, explain its purpose, and encourage visitors to contact your customer support team.
Eye Catcher is disabled by default. You can enable it in your account Control Panel, Account Settings / Eye Catcher page. Tuning up the settings, you can make Eye Catcher more or less obtrusive.
Make sure to switch your chat window to the modern one if you wish to use Eye Catcher as it is not supposed to work with our classic chat window.
September 14, 2020
Make your live chat even more safe - decide which file types can be transferred via chat
Both your chat agents and visitors can transfer files via chat if this option is enabled in your account. Unfortunately sometimes this option is used by visitors to send malicious files that can harm agents' computers. The solution is to limit file types allowed for transferring.
We offer the following options:
- Transfer image files only - use it to allow only images and screenshots transfer
- Block unsafe files - use it to block executables and scripts. Additionally, you can block archives and MS/Libre Office files that can contain executable content
- Transfer all files - use it if you are sure that your agents know how to deal with malicious files threat
File transfer limitation works for both visitors and agents.
August 20, 2020
Provide Support Live Chat app for Shopify has been released!
Welcome an effortless live chat integration solution for Shopify stores! Just install the app on your store and connect it to your existing Provide Support account or create a new one.
Get Provide Support Live Chat app for Shopify in app store.
June 13, 2020
Manage sound notifications in web chat agent app
Use the new Settings block in modern web chat agent to enable or disable sound notifications on certain events:
- Incoming chat request
- New message in chat
- New visitor entered the website
Modern chat agent app is available at https://op.providesupport.com/
June 10, 2020
Desktop Live Chat Agent App release 6.0.4
Snipping Tool to make screenshots right from the app added. Your agents can now make a screenshot and either send it to chat or copy to the system clipboard.
Sending images from the system clipboard added. If your agents prefer to use third party snipping tools, they can make and edit a screenshot with any tool they like and then just paste it to a chat using the toolbar button.
Get the new Chat Agent App build right now!
May 23, 2020
Automatic chat start is now available for modern chat window
If you have Skip Pre-chat survey option enabled and want to make jumping into chat as easy as a click, use Start chat immediately after chat window load option.
With this option enabled, a chat will start automatically as soon as your visitor loads the chat window.
Please be careful as such unexpected chat start may seem annoying for some visitors.
The option is available on Account Settings / Pre-chat Survey page.
May 22, 2020
Skipping Pre-chat survey is now possible for modern chat window
Sometimes there is nothing to ask from a customer before starting a chat. The best option in such cases is to omit Pre-chat survey and let the visitor jump into a chat right away.
When Skip Pre-chat survey option is enabled, your visitors will see a chat form after clicking online chat button on your website. Once they send the first message, the real chat will start and reach your agents.
Try the new option on Account Settings / Pre-chat Survey page.
May 3, 2020
网页在线聊天应用是我们公司发布的第一款代理应用，我们很高兴为您提供其重新设计的新版本。可从 https://op.providesupport.com/ 获得