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Keep your canned responses safe when reorganizing your support team

Reassign canned responses when deleting operator / department

If you have canned responses assigned to some operator or department, they can be lost when you delete this operator / department. To prevent this, we implemented an additional check and now you can reassign responses to some other operator or department, or even to the whole company when removing operators / departments. No response will be ever lost!

November 30, 2017

Pay for live chat with Bitcoins!

From now on, you can pay for Provide Support Live Chat with Bitcoins:

  • Open your unpaid invoice page
  • Click "Pay with Bitcoins"
  • Submit payment to the provided Bitcoin address
  • Press "I Have Sent Bitcoin Payment" button to us payment confirmation

October 22, 2017

Operator Console 5.9.1 released

Customizable live chat tab

Key updates:

  • Customizable chat room tab - you can add information from Pre-chat survey or other visitor details there
  • New visitor list freezing feature to fix the list state if needed
  • Detailed visitor information is available in a tooltip over the visitor list now, no need to open Visitor Details window

Download and enjoy!

2017 年 7 月 17 日

添加拖放以管理操作员、部门、字段和预设响应

重新排列预设回复、操作员、部门、聊天前离线表单的字段变得更容易。 只需单击该项目并按住鼠标按钮拖动它即可。 松开按钮以放下项目。

2017 年 1 月 25 日

Operator Console 提示

即时聊天 Operator Console 最有用的功能是什么?查看我们的 博客帖子, 了解 Operator Console 的提示和技巧。

2016 年 1 月 14 日

Operator Console 候选版

我们的网站现在提供 Operator Console 5.8.1 候选版。可在此处查看有关新功能的更多信息和下载应用程序。

2016 年 1 月 4 日

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