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September 1, 2021

The live chat software market offers a rich choice of various live chat tools. However, while searching for the best live chat service for your large customer service team you need to take into account various facts and features, such as:

  • Fast and easy integration
  • 24/7 and professional customer service
  • Data protection and security
  • Stability
  • Flexibility
  • Convenient and powerful agent app
  • Agent management tools

We at Provide Support created the live chat tool which will become integral part of your customer service. Once you integrate it, there will be no need to update or customize the chat button script. All new updates will be picked up automatically. Here is a short overview of the deal breaking features:

Powerful live chat agent app

A rich set of enterprise live chat software features allows managing several user profiles from one agent, displaying real time monitoring results on a geo location map and chatting from a convenient interface. In addition, you can invite your co-workers to chats with customers and chat with your employees right from the app. If you are a one man business you can combine using live chat app for desktop with browser and mobile apps without limitations.
Operator Console for desktop and mobile

Data protection features

Data protection is our highest priority. We offer secure connection in chats and an ability to add a consent checkbox to the pre-chat and offline forms. You can also hide personally identifiable information of your website visitors from the real time monitoring, offline messages and chat transcripts. This helps to comply with general data protection rules and maintain high level of customers' data protection and security. We also do not store chat transcripts on our servers. You can optionally enable their sending via encrypted channel or disable it completely for your account.
Privacy settings for live chat

Custom packages

Need a large number of agent profiles? Just click "More than 10 operators" option while selecting your package. Moreover, you can create any number of agent profiles during your free trial to decide how many you need to provide live chat assistance to your customers.
Packages for big companies

Filtering Corporate IPs from Monitoring

If you would like to hide IPs of your employees from the real time monitoring results, you can easily define those IP addresses in the account settings.
IP addresses filtering

Stay always connected

With Provide Support live chat you can stay always connected to your chat via our mobile app and monitor your website and assist your customers on the go. Just never lose a chance to make a sale and increase customer satisfaction.
Agent app for mobiles

Agent profiles import from CSV

If you need to create a large number of agent profiles in your account, with a couple of steps you can easily import agent profile details from a CSV file.
Bulk operators creation from CSV

Agents and Departments management

With just a few moves of your mouse you can rearrange your agents or departments by dragging and dropping them in the list on the Operators and Departments page.
Support team configuration

Forced Logout

If some of your agents forgot to log out of the agent app or you just need to monitor their status, you can do this from your Operators and Departments page. In the admin panel you will see who is online, away or offline and can remotely log out agents who should not be online.
Remote agents' logout

Canned Responses import and export

Canned responses can be exported to a CSV file or imported from it. This way you can transfer predefined replies from one account to another or import a large number of responses. This facilitates workflow and allows you quickly import your internal knowledge base as predefined responses which your live chat agents can use in chat.
Bulk canned responses creation from CSV

Affordable pricing

With Provide Support you can pay for one agent plan $8.25 per month if billed annually. This is the most affordable live chat solution on the market without features limitation. You get all available live chat features and upgrades with any payment plan. You can also easily upgrade your account anytime without losing your remaining account balance. We help your business grow!
Competitive prices and discounts

24/7 customer service

We are glad to assist all our customers and provide the same customer service quality both for large and one man businesses. We monitor our servers round the clock and do our best to guarantee 99.9% uptime.
Customer support service
Support Ukraine button