错误

关闭

信息

关闭

表扬信

Provide Support 的客户遍布全球各个市场和行业。他们使用我们的服务是由于他们发现即时支持改善了客户关系、增加了收益、提高了品牌辨识度并降低了销售和支持成本。

以下机构在网站上使用了 Provide Support ® 服务。我们非常感谢他们能让我们了解他们对于该服务的看法,并允许我们在本页面上张贴他们的评论。

  • "Information Technology Services (ITS) at Florida State University uses this feature at the Service Desk level to provide our customers (including faculty, staff, students, alumni, prospective students, and visitors to our university) assistance with IT services. An average of ten ITS Service Desk representatives are logged into the Provide Support chat system on a daily basis and our department uses this feature to assist approximately 1,400 customers a year. Our customers have remarked on enjoying the ease of access that this chat feature provides, while our Service Desk representatives find it to be a useful tool and medium through which to assist our customers with their various issues, requests, and concerns. Specifically our Service Desk representatives appreciate and frequently utilize the ability to create, edit, and use canned responses, to invite other agents into active chat sessions, and to view full chat transcripts, all of which enhance our productivity."

    David Letourneau
    Service Desk Support Technician
    Information Technology Services
  • “作为一家公司,我们的经验之谈是迄今为止使用 Provide Support 的效果都非常出色!!!无论何时我们联系 Provide Support,都得到了非常好的接待。

    答复既准确又有意义,员工在我们的讨论中总是彬彬有礼和耐心十足!!!即时聊天服务质量极高、用户友好且非常有用。

    继续保持!!!”

    Nikos Feratis
  • “我们衷心感谢您的服务。我们确实感到了它对我们业务过程的影响。这是跟客户进行一对一交谈的另一种途径。您的服务无可挑剔。”

    总监
  • "We have been using Provide Support for online communication through our website for over 10 years. We continue to use Provide Support because the interface is easy to use and has many features that make chatting with our customers a breeze. Whenever we need additional support, the staff at Provide Support are very professional and respond very quickly. We highly recommend Provide Support for all your online chat needs."

    Joel Mann
    President
  • "ADE Incorporated has used Provide Support as part of our toolbox for many years. Our customers love it, and the immediacy of our response time has improved our customer service. Using Provide Support is one of the best decisions we have made."

    Jim Haggerty
    Program Director
  • "Thanks to the cutting edge technology engineered by Provide Support we were able to become one of the first (if not the first) online only firm of UK accountants providing a real time live chat facility to clients. The facility has been exceptionally reliable and valued by 100’s of our clients for more than a decade"

    Accountant 2U Direct
    Director
  • “ProvideSupport 消息系统允许我们的团队采用创新型的崭新方式回答客户的询问。该解决方案设置和使用都非常简单,成本也很低。我们只通过消息系统就能与客户完成整个销售过程。我们的员工使用这一产品能创造更高的效率,因为他们在与客户交谈的同时还能联系其他员工和与人通电话。这对于我们公司的形象也非常有利。人们对于该工具的方便易用非常高兴和印象深刻,因此在与我们交易时也很有信心。我全心全意地愿意向您推荐这款产品。谢谢!”

    Sujan Shah
    总经理
  • “现在我们在网站上添加 Provide Support 已经有一段时间了,而且客户给了我们非常积极的反馈,他们现在可以实时联系我们,也能更快地得到问题的答复。互联网业务缺少的正是真人之间的联系。这一产品让我们能够提供非常快速的客户服务,从而让我们的形象变得更好。一旦有什么东西让客户印象深刻,难以忘记,他们就容易成为回头客。我们热切向所有在线企业推荐这一工具。”

    Anna Mehrabian
  • “简单地说,超越您的竞争对手非常重要。首先它的代码符合 W3C,其次它比其他需要下载大量代码的聊天程序也要快得多。由于搜索引擎开始成为网站速度的要素,现在这一点变得尤为重要。考虑到进入我们网站的速度提高了 25%,而且界面更整洁和可以定制,我们的预算率比其他软件超出约 15%,这使得我们的技术支持不仅熟练,而且杰出。”

    Scott Simard
  • "Provide Support's software is well-designed, and it does a vital job to help us keep instant contact with our valued clients globally. Provide Support is a reliable service provider that never fails to deliver good solutions. We can recommend their Live Chat and Traffic Monitoring system capabilities to any business that takes service excellence serious."

    Katja Quasdorf
    Marketing Director