对于现代网站而言，可访问性如今变得越来越重要。用户体验以及网站使用和导航的便捷性已成为许多公司的首要任务。 同样的要求也适用于网站使用的第三方软件，例如实时聊天工具。
键盘可访问性以及与屏幕阅读器的兼容性对于确保所有用户都能访问并熟练使用实时聊天工具至关重要。 在 Provide Support，我们专注于实时聊天的可访问性，并竭尽全力实施客户提出的所有可访问性改进建议。
With the help of Provide Support Live Chat, your communication will become inclusive, allowing all users, regardless of their abilities, to interact with your live chat agents in real time. Our Modern Live Chat Window is designed with WCAG 2.0 (Web Content Accessibility Guidelines) in mind, focusing on the four core principles of accessibility: perceivable, operable, understandable, and robust.
To ensure a seamless experience for visitors with visual, motor, or cognitive impairments, the Provide Support Live Chat Window includes the following specialized features:
Provide Support 的现代嵌入式聊天窗口支持键盘导航。每个控件都可以通过键盘访问，并且当其获得焦点时会显示明亮的轮廓。 这项辅助功能改进对于更喜欢使用键盘而非鼠标或触控板的用户非常有帮助。
退出按钮可用于结束当前聊天会话并继续进行聊天后调查。对于聊天前调查和离线表单，此按钮用于最小化窗口。
屏幕阅读器在遇到交互元素（例如输入、按钮、链接等）时会使用 Aria 标签。它们会读取 Aria 标签文本，告知用户该元素是什么。 实时聊天链接支持 Aria 标签，默认情况下，它会告知屏幕阅读器当前的实时聊天状态。
您还可以为聊天链接的 Aria 标签指定自定义文本。 您可以在账户的账户设置/实时聊天窗口 页面的“文本”部分执行此操作。聊天链接的 Aria 标签、alt 属性和 title 属性均使用“在线聊天按钮工具提示”和“离线聊天按钮工具提示”中的文本。
Live Chat window supports standard browser zoom and screen magnifiers without breaking the layout. We maintain a clean, high-contrast design to ensure that text is readable for users with low vision or color blindness. The interface remains fully functional even when text is scaled, meeting the standard WCAG requirements for text resizing.
Additionally, it is possible to adjust the color scheme of the chat window to comply with WCAG requirements. You can do this in your account on the Account Settings / Live Chat Window page in the Appearance section.