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Provide Support 的客户遍布全球各个市场和行业。他们使用我们的服务是由于他们发现即时支持改善了客户关系、增加了收益、提高了品牌辨识度并降低了销售和支持成本。

以下机构在网站上使用了 Provide Support ® 服务。我们非常感谢他们能让我们了解他们对于该服务的看法,并允许我们在本页面上张贴他们的评论。

  • "Thanks to the cutting edge technology engineered by Provide Support we were able to become one of the first (if not the first) online only firm of UK accountants providing a real time live chat facility to clients. The facility has been exceptionally reliable and valued by 100’s of our clients for more than a decade"

    September 14, 2016
    Accountant 2U Direct
    Director
  • "Information Technology Services (ITS) at Florida State University uses this feature at the Service Desk level to provide our customers (including faculty, staff, students, alumni, prospective students, and visitors to our university) assistance with IT services. An average of ten ITS Service Desk representatives are logged into the Provide Support chat system on a daily basis and our department uses this feature to assist approximately 1,400 customers a year. Our customers have remarked on enjoying the ease of access that this chat feature provides, while our Service Desk representatives find it to be a useful tool and medium through which to assist our customers with their various issues, requests, and concerns. Specifically our Service Desk representatives appreciate and frequently utilize the ability to create, edit, and use canned responses, to invite other agents into active chat sessions, and to view full chat transcripts, all of which enhance our productivity."

    Updated April 26, 2016
    David Letourneau
    Service Desk Support Technician
    Information Technology Services
  • "Provide Support's software is well-designed, and it does a vital job to help us keep instant contact with our valued clients globally. Provide Support is a reliable service provider that never fails to deliver good solutions. We can recommend their Live Chat and Traffic Monitoring system capabilities to any business that takes service excellence serious."

    February 16, 2016
    Katja Quasdorf
    Marketing Director
  • “作为一家公司,我们的经验之谈是迄今为止使用 Provide Support 的效果都非常出色!!!无论何时我们联系 Provide Support,都得到了非常好的接待。

    答复既准确又有意义,员工在我们的讨论中总是彬彬有礼和耐心十足!!!即时聊天服务质量极高、用户友好且非常有用。

    继续保持!!!”

    Nikos Feratis
  • "ADE Incorporated has used Provide Support as part of our toolbox for many years. Our customers love it, and the immediacy of our response time has improved our customer service. Using Provide Support is one of the best decisions we have made."

    February 15, 2016
    Jim Haggerty
    Program Director
  • “我们已经开了 10 年的网店。我们之前通过 Live Person (LP) 为其中 9 家提供即时聊天支持。开始合作时,LP 每月收取的费用很低,但是他们每年都提高收费,我们的支出也水涨船高。LP 完全没有考虑我们是一个小企业,资金比较紧张这一事实。我们还三番五次地遇到 LP 系统中断和故障。 然后,一切都发生了改变。有一次,我在另一个电子商务网站上购物,并且需要使用他们的聊天功能。顺畅的聊天让我决定购买,我看到聊天窗口上有一些很小的字 - 由 Provide Support 提供技术支持。单击几次,在 Provide Support 网站上阅读几页的内容后,我想“这个聊天工具太强大了 - 肯定很贵”。我单击了定价页面,却看到一个公平、全面的定价结构。我申请了免费试用,在剪切、复制一些代码后工具就正常运行了。两天之后 - 我取消了之前昂贵的 LP,向 Provide Support 预付了一整年的费用。

    Provide Support 一直都很棒。我每天都会发现一些新功能,对此十分高兴。使用 Provide Support,转换非常简单,我们也节省了数百美元。”

    September 2, 2015
    Patrick Dotterweich
    所有者
  • “我们于 2013 年开始为我们的租车工具 mietwagen-mallorca.org 使用即时聊天解决方案。

    这一聊天解决方案的价格浅显易懂并能提供很好的支持。

    对于我们的客户来说,即时聊天解决方案很有帮助。我们可以为他们提供实时支持,他们也非常喜欢。使用 Providesupport,销售额大有增加。

    即时聊天能节省金钱,并为我们的客户提供高级支持。

    我们做出了使用 Providesupport 的最佳选择!非常感谢!”

    June 24, 2013
    Verena Gemmel